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Systems Engineer

SUMMARY: The Systems Engineer is responsible for overseeing systems administration for Miami Valley Gaming's Network, Private Network. Systems administration responsibilities will extend to any additional offsite facilities that tie into our networking infrastructure.
ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.
Responsible for providing advanced level support functions on all platforms including but not limited to: PC's(XP, Window's 7 & 8 ), Window Server, UNIX, VMWare, Linux, Document Management and Imaging Applications, and on all applications including but not limited to: LMS, CMS, EMS, Paychex, and JDE Applications, Cisco phone systems, Internal and External Networks.
Provide on-the-job work direction to other support staff and function as an assigned mentor and trainer.
Update and maintain the departmental documentation as needed.
Complete knowledge of host platform computer systems, telecommunications, operating systems, hardware, and software and help desk problem determination techniques.
Ensure daily checks are conducted on open issues and work them towards closure communicating and escalating issues as needed to corporate support and upper management.
Perform complex problem determination, resolution, and record all of trouble situations reported into the Product System Support Group for all Miami Valley Gaming's systems.
Perform advanced skill level functions on primary platform specialty (for support-related tasks), and intermediate skill level functions on secondary platform specialty (for support-related tasks).
Responsible for completing and documenting all assigned day-to-day tasks/activities per the Activity Log for each system and shift.
Analyze system performance to ensure optimum system performance, and adjust system parameters accordingly.
Report technical problems, system performance and problem resolutions to management and/or appropriate support personnel.
Perform all aspects of the gaming floor and back of house audio and video operations, expansion, upgrades and relocation.
Ensure timely and accurate work history entries.
Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, performance reviews, promotions, transfers and disciplinary actions.
Adhere to regulatory, departmental and company policies/procedures in an ethical manner.
Follows GuestPath Universal Service Standards, Operational Service Standards, and SERVE expectations at all times.
Performs duties in a safe manner; report any potential safety hazards to management staff.
Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
STANDARDS OF PERFORMANCE
Oral and written communication skills.
Willingness to assume responsibility relative to IT.
Willingness to assume overall responsibility relative to the performance of the IT department.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
BS degree in Computer Science or equivalent required
Professional Technical Certifications preferred (A+, Network+, MCSE, MCDBA, CCNA,CFOI, CFOT, CWNA,PMP)
3 year's technical support experience required
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Associate must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is predominately walking and standing; frequently uses the stairs or elevators; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, color coordination, and ability to adjust focus. The associate may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud.



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