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Surveillance Investigator

SUMMARY: Ensures protection of company assets and safety of guests and associates through routine and assigned surveillance activities.
ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.
Performs close watch duties as assigned.
Maintains familiarity with gaming law, regulations, company policies and procedures.
Receives periodic on-the-job training.
Diligently monitors all company assets as well as monitoring all associates for procedural violations.
Maintains up-to-date working knowledge of procedures and policies for all departments.
Enforces department procedures by observing activities and ensuring all policies, procedures, and regulations (State, Federal, and/or Tribal) are followed.
Documents and reports any failure to comply with company policy, suspected criminal activity or unusual activity or activities and occurrences.
Notifies Director of Surveillance, Commissioner(s) and management as directed of suspected criminal activity or unusual activities and occurrences.
Maintains up to the minute, detailed, and accurate logs.
Maintains the monitoring room in accordance with regulations and procedures.
Operates and maintains the Surveillance Digital System as directed.
Carries out directions of the Director of Surveillance in routine and investigative monitoring.
Reads and becomes thoroughly familiar with all approved policies and procedures for associates of other departments as set forth by the S.O.P.s (Standard Operating Procedures).
Be knowledgeable of State Regulations and Minimum Internal Controls.
Follows GuestPath Universal Service Standards, Operational Service Standards, and SERVE expectations at all times.
Performs duties in a safe manner; report any potential safety hazards to management staff.
Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
STANDARDS OF PERFORMANCE
Maintain interpersonal working relationships among personnel and the public.
Oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position.
Advanced gaming skills.
Excel in retaining and recalling information.
Ability to work under stressful situations while maintaining a calm and professional demeanor.
Ability to multi-task various projects and phone calls.
Excellent oral and written communication skills (ability to write reports).
Knowledge of basic computer skills.
Must have sufficient visual ability to observe monitor screens. Auditory ability to hear equipment, alarms and communication by radio and or telephone.
Ability to sit for extended periods of time in a confined and dark area with low temperatures.
Money handling skills with ability to review money transactions.
Team player who is comfortable working with other team members of various levels.
Qualify to obtain and maintain a Gaming License and pass drug screening upon hire.
Agree to sign and honor a Confidentiality Agreement.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School Diploma. Prefer 1 year of surveillance experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Associate must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is predominately walking and standing; frequently uses the stairs or elevators; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, color coordination, and ability to adjust focus. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud.

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